Offshore Outsourcing is at the core of the Global Delivery Model, which refers to the philosophy of:

1. Breaking pieces of work into logical components, and
2. Distributing these components geo-locationally, to perform them where it creates the maximum value.

Today, Offshore Global Outsourcing has gained widespread acceptance as a crucial aspect of business strategy. Enabled by the availability of highly educated, technically skilled and low-cost talent in India and other emerging economies, the GDM has achieved broad acceptance through its ability to deliver lower costs, higher quality, and productivity. Having our own Development Centers and ITPO in India, Canada to start with, besides in US , eProSoft is equipped to make the best use of GDM ensure the cost benefits to its clients. eProSoft  key element of ITPO Services is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. Our Approach With the growing concern of handling multiple landscape systems, eProSoft offers a holistic & integrated approach to Application Management Services (AMS-Support & Maintenance), through our highly qualified teams with expertise in verticals and multiple technology domains.

1. Through technological innovations from competency centers, in-depth industry knowledge of Business Consulting Services and strategic partnerships, we help manage and improve the business processes of our customers.
2. A long term roadmap of application maintenance and system integration with proven methodologies, tools and value added services have laid the foundation for success of our AMS offerings.
3. eProSoft's experienced professionals use a well-defined set of assessment, transition and long-term support processes to provide efficient and cost-effective support through our Managed Services Center.
4. Our assessment processes are designed to gather information about the complex business scenarios that have been implemented.
5. During the transition process, knowledge about the customer's processes is collected, our web-based support portal is deployed and service levels are identified and agreed to.
6. Our long-term support processes ensure the ongoing optimization of the client's ERP environment and timely resolution of issues or problems.

Our IT maintenance and support services can help you to achieve your business goals and objectives, by providing on-time support and value-added maintenance services bringing you:

1. Well-defined set of assessment, transition and long-term support processes
2. Efficient and Cost-Effective support through our Managed Services Center
3. Comprehensive user support
4. Application upgrades/ enhancements
5. Database administration/migration
6. Technical troubleshooting
7. Content updates
8. Documentation development and maintenance

We assure our clients total transparency, strict quality control, standardized methodologies and the ability to remotely monitor outsourced projects, all at a competitive price.