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eProSoft America
eProSoft America
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eProSoft DevOps solutions adopt an approach that emphasizes communication, collaboration, integration and automation, thus, removing bottlenecks in software development and ensuring agile delivery for software-driven innovation.

Our DevOps solutions plug the gaps that exist between software development, quality assurance, and IT operations thereby enabling you to quickly produce software products and services while improving operational performance significantly.


How we engage:

DevOps Assessment and Strategy Planning

Assess the current state of DevOps culture, process, and toolchain and quantify your maturity model

Visualize the-desired state and create a roadmap

Identify traceable metrics

DevOps Pilot Framework and Tool Stack Construction

Create a pilot framework to implement the standard DevOps setup

Leverage your existing tools and integrate them with our strong ecosystem of open source and licensed tools in each step of agile delivery.

Managed Services

Manage and enhance people's skills, culture, process, tools, etc.

DevOps End-to-End Implementation

Analyze, design, construct, automate and implement according to the needs identified for each project

ITaaS (IT as a Service):

Our ITaaS (IT as a Service) solutions provide ongoing remote and on-site management of virtually every aspect of your IT environment. Completely customizable based on your company’s needs, it’s a service-driven solution that enables unprecedented efficiency, quality and transparency in both delivery and performance.

Key Benefits of ITaaS:

Enterprise-quality managed

Comprehensive oversight of your entire IT environment

Full transparency — from service performance to your financial investment

With our ITaaS, you have enterprise-grade infrastructure providing reliability in growth and ease of compliance without the need to switch between tools.

Our ITaaS Managed Services:

24/7 Service Desk:

Our Service Desk follows an ITIL methodology to ensure a high-quality solution and customer satisfaction. You get:

Level 1 Technicians & SMEs,

First Call Resolution

Knowledge Management Portal

Custom Application Support

SLA & KPI Reporting & 100% Satisfaction

24/7 Monitoring:

Our 24/7 monitoring service is built around a proactive model that allows us to act upon issues before the business is impacted. You get:

Proactive Monitoring for Networks and Servers

Troubleshooting, Analysis, and remediation

Real-time dashboards & historical reporting

Escalation and Notification

Knowledge Management

Front line troubleshooting and analysis

Remediation based on documented procedures

Infrastructure Support:

Ensure scalability, performance, and maintainability according to SLA guidelines

Services include performance enhancements, adaptive maintenance, and regular upgrades to modern releases and technologies

Level 1, 2, and 3 support services including standard-issue fixing, application, and system audits, IT environment support, server administration, development of new functionalities, etc

Scheduled manual and automated maintenance services for software lifecycle management

Code refactoring, source code translations, and extension of application abilities for optimizing software performance

utilize reverse engineering to resolve issues for technologies lacking the necessary documentation

Improvement of a user interface, experience, and portability of applications

Back-up & Disaster Recovery:

Ensure the integrity of your data with our enterprise-grade data backup and recovery services which provide end-to-end services for every mission-critical software component and business process.

We analyze and plan data backup and recovery strategies by automating and maintaining mission-critical processes of all enterprise systems, applications, and hardware.

Our centralized DB architecture automates full, incremental, differential, mirror, and continuous backup to the on-premise, off-site, cloud, and hybrid infrastructures for large scale data migrations plus ensure uptime of servers and storage devices.

In the event of a disaster, we implement processes for on-demand data restoration via rollback, versioning, system restore, instant recovery, sync share, and change management services so that no downtime is incurred and data integrity is maintained.

We ensure your data environment is protected from breaches, injections, or hacks plus adheres to industry-specific standards and regulations.

Migration/ Upgradation:

Our software migration services cover the entire spectrum of modern technology needs, including upgrades from legacy apps and systems, cloud migration services, virtualization, and more.

End-to-end software migration including migration strategy planning, data extraction, cleansing, loading, verification, testing, and implementation

Perform migrations for applications, systems, databases, storage devices, websites, OSs, architectures, user interfaces (UI), and more

Manual migrations and writing of automated migration programs

Physical and virtual data migrations

Legacy systems and applications Upgradation

In-Service Software Upgrades (ISSU) to address software issues in real-time without disrupting operations or incurring downtime

Virtualization of networks, storage, servers, applications, system infrastructure, desktops, and more, including emulation programming

Design and develop open architectures to streamline future migrations and upgrades

Software Security:

We recognize and protect networks, servers, and applications against potential security threats

Our solutions include risk assessments, security audits, and monitoring

Security training through policy enactment, awareness, and management

Secure from external threats including viruses, worms, and hackers

Secure from internal breaches including role-based security and data security

We program security features such as TCI / IP, SSL / TLS, Multifactor Authentication (MFA), One-Time Passwords (OTP), Single Sign-On (SSO), SSH File Transfer Protocol (SFTP), and more

Product Lifecycle Management Services:

End-to-end Product Lifecycle Management (PLM) from concept to code release including conceptualization, research, requirements analysis, product design, development, and testing

Product feasibility and prototyping

Product maintenance and enhancements through versioning and release coordination

World-class product-related support and help desk services

Application Lifecycle Management (ALM) solutions

Release Management:

Build an agile, scalable and resilient continuous delivery pipeline.

Deploy apps 20 times faster > Fully automate and standardize deployments through dev, test, and production—mobile to mainframe.

Agilely manage multi-app releases > Seamlessly orchestrate multi-app, multi-team releases through the continuous delivery pipeline.

Shift quality left > Continually improve quality of apps, processes and teams—reducing production errors by 99%

Deployment & Implementation Services:

We optimize development lifecycles by offering dedicated developers with specialized technology and industry expertise. We are a seamless back-end technology partner providing transparent communication and scalability. Our Services Include:

App identification in the client environment and of those which must be packaged and/or replaced.

Develop application packaging lab processes

Customize application installs to meet different business unit requirements

Application packaging for multiple hardware, OS and enterprise layer configurations

Heavy volume / tight timeline application conversions

Application standardization, integration, and migration services

Simulation and rollouts

Change Management:

Our Change Management process-flow can help manage risk and safeguard the IT services you deliver and support against unnecessary errors. Structured and planned change helps to minimize the potential risk that comes with infrastructure changes.

Some of the benefits that result from our Change Management include:

Improved IT to business alignment

Decreased adverse impact on business operations

Improved visibility into IT change

Prioritized responsiveness to change

Adherence to government and other compliance regulations

Improved risk management

Reduced service disruptions and system downtime

Increased staff productivity

Faster change implementation

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